Documentation:Blackboard Learn Support Resources/email and course messages

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Instructions for Blackboard Learn 9.1: Email and Course Messages

There are two different tools in Blackboard Learn that allow you to send messages to your students. This tutorial will outline the differences between the tools and provide instructions on their use.


The ‘Email’ tool allows you to send an email to the email address that students or other users have set in their Blackboard Learn Profile.

  • This tool will ONLY send to external email addresses and there will be no trace of the message left in Blackboard.
  • The message will be sent from your email address and a copy of the message will be sent to you.
  • Recipients can read and respond to this message in their email client. All replies will be sent to the sender’s email address.


Click ‘Email’ in the table of contents.

Email 1.png

You can send a message to various different groupings of users or to individual users (not shown here).

  • Click the link to the grouping you would like to contact.
Email 2.png

Depending on what you select in Step 2, you may have to select recipients.

  • Click the recipient’s name and use the arrows to move them into the ‘Selected’ window.
Email 3a.png

Recipients will be listed beside ‘To’.

  • Your email address is listed beside ‘From’.
  • The subject that you enter will be appended to the course name in the subject line of the sent mail.
  • There is no ‘Cc’ or ‘Bcc’ option because messages are sent out individually.

Email 3.png

A copy of the message is automatically sent to your email address and you can also request a receipt to confirm delivery. Click ‘Attach a file’ to attach one or more files. Click ‘Submit’ to send the message.

Email 4.png

Course Messages

Course Messages The Course Messages tool keeps all messages within your course in Blackboard.
As of the APRIL 2014 version of Blackboard Learn (upgrade of May 2015) you can set up notifications to be sent to an external email address.

Instructions for editing notifications

Click ‘Course Messages’ in the table of contents.

  • Click ‘Create Message’.

Choose recipients as you would with an Email (above).


Enter a subject and a message. Add any attachments.

  • Click ‘Submit’ to send your message.
CM3b - Course Messages Editor.png

Turning On Email or Course Messages Tool

Every new course container has both Email and Course Messages added to the Left Side Navigation Menu but neither are visible to students

Setting visibility of your chosen Communication Tool (Email or Course Messages)

To make your chosen Communication Tool visible to students you will need to:

  • Make sure Edit mode is on
  • Go to Left Navigation Bar and click arrow beside Communication Tool you would like to use.
  • Select Show Link option.
  • Turn Edit mode off - option should now be visible on side bar.
CM4 visibility.png

If you have questions, please contact